As the COVID-19 public health situation evolved globally, our leadership and Safety and Risk teams closely monitored events, making proactive changes to business operations in real time.
Cindy Williams, Regional Director – ACT Principal, Transport Advisory and Planning, TPT Planning and Mobility, says “We hit the switch straight away and started the transition to working from home as soon as we got Guy’s first email regarding the situation.”
Cindy praised Canberra’s Facilities team who were swift in actioning equipment requests to help our people make their home offices more ergonomic. Even before many other organisations started considering making the move.
“Some of our clients have embraced it quicker than others. We all try to make a couple of calls a day to check in and chat with them,” says Cindy. “Many of them are starting to use MS Teams so I’ve been able to share some tips that I've picked up over the last couple of weeks as well.”
Eager to find a positive in any challenge, Cindy notes how this experience has already helped to galvanise a high level of trust between WSP and our clients.
“They’ve been able to see firsthand how agile and well equipped we are to support their business and their projects through the difficult times.”
Another positive that has come from WSP’s open minded embrace of remote working tools - is the ease of access it has afforded our team to connect with key decision makers.
In a recent meeting with Transport Canberra and City Services Directorate (TCCS) to discuss the first steps in a 10-year project, Chris Steel, Minister for Transport of the ACT, was able to sit in on the meeting via a video call, to add his thoughts to the process unimpeded - for a good portion of time.
“If he had to plan logistics and juggle travel time with other commitments for a face to face affair, there’s no way we would’ve been able have him for as long as we did,” says Cindy.
Having the tools to facilitate time with key figures such as Minister Steel is more valuable now than ever before as Australia does not have the luxury of taking our foot off the pedal when it comes to infrastructure.
“The population continues to grow and our infrastructure needs to keep up with the increased demands. In every sector, not just transport,” says Cindy.
“Our continued collaboration with both governments and industry will be vital for the economy, as a whole, to achieve the best outcomes post COVID-19.”
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