Sydney Water Corporation

Implementing a new approach to asset maintenance planning and scheduling has optimised processes and delivered efficiencies.


  • Sydney, Australia


  • Sydney Water Corporation

Project Status

  • Completed in 2012

Transforming From a Reactive to Preventive State

Sydney Water’s Mechanical Electrical Delivery (MED) group was experiencing a high volume of breakdown maintenance jobs. This resulted in a reactive approach to maintenance, a frustrated team, inefficiency in delivery of maintenance tasks and additional costs to the group.


We worked with the MED team to transition from a reactive to preventive approach to maintenance. We identified and implemented improvements through identifying and implementing improvements to the scheduling and planning processes. The scope of our support included:

  • Documenting the planning process
  • Facilitating training sessions on the process
  • Supporting process implementation


A Solution-oriented Approach

We designed and implemented a new approach to planning and scheduling mechanical and electrical asset maintenance. The aim was to improve the efficiency and effectiveness of the group’s maintenance activities.


To achieve this, we:

  • Mapped the scheduling and planning process in its current state.
  • Identified areas for improvement.
  • Defined and documented a new improved process (direction/objective, tasks, tools and systems, roles and responsibilities).
  • Developed a plan for implementation, supporting communications, information and training programs and materials.


From day one, we supported the change with a stakeholder engagement program, building internal ownership and understanding of the new way of working.


We delivered an in-depth training and development program prior to going live. This gave staff the skills and knowledge to adopt the new process. After going live, we implemented a coaching and support program to ensure that staff could successfully apply the new process. To ensure continuous improvement, we ran a hands-on review process including improvement workshops that started at go-live and continued for a short period afterwards.


Supporting Sydney Water Corporation’s Needs

Our team delivered the following:

  • Process design
  • KPI design
  • Stakeholder assessment
  • Change management support
  • Training
  • Implementation support


Key Achievements

The project delivered improvements to scheduling capability in the business, and supported a proactive approach to maintenance.


The project had a strong focus on developing the management capability in the MED group. The WSP team worked in partnership with MED managers and coached them on the improvement process, including how to successfully deliver training and coaching to their staff.