WSP Changemakers: Think Customer
At WSP, our Changemakers always think 'customer'. All of our designs and advice for the UK's highways sector is centred around the needs of all types of users to ensure they have access to reliable, safe and sustainable infrastructure. We know that there is no “average” driver, passenger or user, so from those who drive for a living to families going on holiday; the experienced and the new drivers and those who may have a physical or mental impairment, we consider how our work will affect them.
This extends to how our designs may impact road workers from construction to maintenance, always putting their safety first as well as the wellbeing and quality of life of those who live near the network. We consider the interface with stakeholders such as local authorities, utilities and logistics companies and of course the Police and Traffic Officers who work on the network every day.
At WSP, we make sure our designs are inclusive, safe and sustainable for everyone.
People don’t know and don’t care whose roads they’re driving on. They just want a smooth journey – and that’s what I can give them, thanks to the digital tools we have at our disposal.
We live in an able-bodied world, but our lives could be so much easier with a bit more consideration. Fortunately, there are some developments on the horizon that I hope will improve things.