Every Drop Counts
WSP, has been reappointed by Essex & Suffolk Water (ESW) for its domestic retrofit program across their residential customer base. Delivering approximately 10% of ESW’s water saving target set out in the Water Resource Management Plan (WRMP), Mouchel has been partnering with ESW and their water efficiency program for the past 11 years.
Now entering its 13th phase, each involving liaison with approximately 15,000 customers within a designated catchment area, the program aims to deliver home “audits” with a view to saving residents as much water as possible. This is carried out by a team of professional plumbers, who assess the existing water fitments in a home (showers, toilets, baths, taps, outdoor water supply etc.) to ensure residents are benefitting from the most up to date water saving devices available.
The program has won three industry awards over this time including the UK Water Efficiency Awards 2012 and 2014 as well as an internal excellence award for customer service. The project has also averaged a score of 99% on customer feedback interviews to date.
Phase 13 of this project is due to begin in April 2017 which has recently been rebranded as “Every Drop Counts”.
Hamish Chalmers, Mouchel project director, said: “We’re very proud to have been selected once again to carry on delivering this valuable service for the customers of Essex & Suffolk Water in what is the driest region of the country. With each phase we see new levels of innovative working achieved and we will continue to work hard with Essex& Suffolk Water and their residents to ensure every drop counts. We look forward to carrying on our highly successful partnership deeper into the AMP6 program.”
WSP has also appointed five new staff to bolster the company’s water offering in 2017.
Tim Knobbs has joined as technical director for design and capital delivery. He arrives from Atkins having spent the last two years as the engineering manager for the 230-strong CABV (Costain Atkins Black & Veatch) JV design team working as part of Thames Waters £1.7bn AMP6 eight₂O Alliance. He has worked in the water industry for the past 20 years, gaining significant design and build experience, across 4 AMP periods with both contracting and design organisations. This included a 2-year period working in the Middle East (Doha, Qatar) as the Design Team Leader on the £2bn Kahramaa Mega Reservoir project.
A chartered engineer, fellow of the Institution of Civil Engineers (ICE), and member of the Chartered Institute of Water & Environmental Management (CIWEM), Tim will develop and lead the water consultancy’s technical community and will be charged with raising the consultancy’s profile for technical excellence, both with water-industry clients and the wider industry.
Tim Knobbs said: “The opportunity to grow and develop the design and capital delivery team was a major influencer in choosing Mouchel. We have a fantastic reputation within the industry and I look forward to visiting our main centres of design activity in the coming weeks to understand the current involvement and capability of our design offering.”
Mark Carlisle, WSP head of water, said: “With our work across the UK from Whitesands, Scotland to North Wales to Essex, it’s been a productive start to the year for our growing water consultancy. In 2017 we’ll continue to work to grow our business whilst focusing on client delivery, technical expertise, and making the most of the fantastic opportunities the WSP integration is providing.”
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