Airports around the world have embarked on the demanding journey of digital transformation. Digital transformation supports a more connected airport system, optimization of airport processes and the connectivity of passengers. Not least, it forges a path for big-data solutions to help airlines, airports and airport managers gain insights into passenger flow, reduce costs and enhance non-aeronautical revenue streams.
Digital transformation touches practically every aspect of airport systems and operations. It is manifested as improved wayfinding, self-service offerings and location-based services to support passenger journeys. Behind the scenes, airport collaborative decision-making (A-CDM) platforms support current processes and provide a platform for future operational enhancements.
The journey of digital transformation requires investment, careful planning and a shift from legacy siloed systems to integrated systems and processes. Integration enables collaborative frameworks that nurture agile working environments—where people can quickly adapt plans to respond to current operational realities. This capability is essential as airports handle increasing numbers of passengers; and, as systems become even more complex, agility is key to providing personalization, convenience, comfort, security and safety in travel.
Find out how Taoyuan International Airport is carrying out digital transformation.