When I was a kid, pneumatic tube systems were really common. In department stores, before cash registers, you paid your money and they’d put it in a little capsule. Then it was sucked up in this tube to a back office where they would process the order and send the change back in the tube.
Pneumatic tubes are a very simple technology that rely on differentials in air pressure, created by a fan at one end. Imagine you have a tube eight or nine inches in diameter and a capsule that is slightly less, with tapered ends. You can put anything you like in the capsules. In current times, they’re mostly used in the US to make deposits in drive-in banks, and in hospitals for transferring medical samples around different departments.
That’s a more complicated system because specimens have to go to many different locales, but a system for a hotel could be much simpler. It’s just not efficient to have humans go around collecting up towels and carting them to a laundry facility, so why not have hotel staff send bundles of towels in capsules using a tube system? They can travel over quite large distances – in the early 1900s, 27 miles of tubes was used for New York’s mail system, so a resort-sized network should be no problem. The tubes could either end up in the on-site laundry facility or, if laundry is outsourced, to the collection point. I suppose you could extend the tubes to the outsourcing provider’s facility, but that’s probably a stretch too far. You could also use robotics at the other end. The ideal would be that the towel goes straight into the washing machine, and when it reaches a certain number or weight, that triggers a wash cycle. That’s not a particularly complicated technology either.
A lot of buildings today expose their structure and services — you often see exposed cables and ducts. You could make an architectural feature out of the tubes in the same way, instead of hiding them. It wouldn’t be that expensive to install and it could be retrofitted quite easily. You only need a small motor at one end driving a fan, and that could be in the basement. It’s very basic — that’s the beauty of it. It would be cheap to run and kind of cool in an old-school way.
You could even make a novelty out of it for guests, with access to the network in the rooms. They could put their towel in some funky capsule, lift a flap and put it into the tube and push a button, and away it would go. A few minutes later, a clean one would arrive the same way. The tubes could be transparent, so you could watch your towel move through your room and snake through the building.
You could also use the tubes for room service. Food might be tricky, because the capsules travel at 25ft/s, but things like toothbrushes, razors or aspirins would be absolutely fine. If you’ve forgotten your toothbrush, you don’t want to wait for someone to wander up to your room. You usually realize when you go to brush your teeth, so you want your problem solved quickly. Instead of pushing “1” for laundry, you could put your request in the capsule and push “2” for room service or housekeeping, or operate it through an app on your smartphone.
Henry Okraglik / global director, digital / WSP / Australia