One challenge for Good2Go was to find the best application programming interface that could enable communication between the app and the access control system, and enable a user to access the restroom without using a key or keypad, and without sacrificing security and safety.
“As a secure access company, we sought WSP to shepherd us through the security process and create an experience that would feel magical on the consumer side, but still be practical on the technology side,” Heller said. “We wanted it to feel as reliable as airport security, yet remain invisible to consumers.”
Els and his team evaluated several security applications before determining that a solution offered by S2, a Massachusetts-based security firm, would provide the best connectivity and flexibility for Good2Go.
“As the first system of its kind, there isn’t an off-the-shelf option that would work,” Els said. “S2 provided a forward-looking control system that was not built on proprietary protocols and could easily integrate with the occupancy sensors that Good2Go was using.”
The system architecture communicates through cloud computing, and each location has its own dedicated wi-fi router. The key was to ensure the facility worked correctly for customers and created a high-quality experience every time.
Before it was rolled out for commercial use, the system went through exhaustive in-house testing. A meeting room in WSP’s San Francisco office was used as the pilot site.
“We needed high-volume usage to pressure test the system,” Els said. “Because of the number of employees we had in the office, it provided a good sample of how it would work in a commercial setting, and we were able to collect employee feedback and reactions.”
Heller was pleased with the success of the pilot, the quality of the partnership and the transparency of the entire process.
“Sometimes the client only sees the finished product, but it was important for us to be very hands-on and work with WSP as it was coming to life,” she said. “This set-up allowed us to openly test the system during a highly confidential time in our company. Successfully converting the conference room at WSP to a prototype was one of the biggest early milestones of the project. Once brought to life, we knew we had something special.”