The Challenge

“The hospitality industry is under significant commercial pressure, with room rates stagnating or declining while costs rise. How can we engage and inspire our workforce to be as efficient as possible, while achieving a five-star level of service? For example, what’s the most efficient way to move towels, both clean and dirty, around a 12ha resort? Each weighs 1kg and there are 7,000 of them used across multiple pools and a spa.”

John Shamon / chief technical officer /
Kerzner International