Baltimore-Washington International Airport | Maryland, US

The US Transportation Command engaged WSP ensure that military passengers and families receive similar service to what commercial travelers receive.

 


Location

  • Baltimore, Maryland, USA
  • Washington, DC, USA
  • United States

Client

  • U.S. Transportation Command

​WSP keeps military moving at Baltimore airport

The Baltimore/Washington International Thurgood Marshall Airport is not only a hub for business and leisure travel in the United States, but is a key gateway for military personnel in the Washington, D.C., area.

Challenge
The significant transit of active duty, reserve, guard and retirees of the military through the nation’s capital region demands airport service similar to what commercial travelers receive.

Solution
The U.S. Transportation Command (USTRANSCOM) engaged WSP to serve the approximately 45,000 Department of Defense passengers who use BWI Thurgood Marshall Airport each year.

The airport staff overseen by WSP ensures that passengers, pets and baggage pass smoothly through the international gateway at BWI.

Sporting classic Air Mobility Command blue uniforms, the WSP team provides a sharp and professional look while serving AMC and DoD passengers and their families, with a premium on comfort.

WSP meets the challenges of managing a part-time work force, thanks in part to employees’ flexibility and top-notch training. Innovative resource management has lowered costs without compromising service.