Since opening in March 2017, the hospital has recorded an increase of 66% in patient cases presented at MDT meetings, and an additional three speciality meetings, have enabled 250 new patients to be presented.

 

As part of its commitment to fighting cancer, the SAN approached WSP to bring a burgeoning idea to life: a purpose-built facility which would enable clinicians to simultaneously peer-review cancer patient cases and deliver a holistic approach to their treatment.

 

As a trusted advisor of the SAN, WSP’s Technology Systems team got involved from the initial planning stage and formed a partnership with the hospital to develop a strategy and business case for the new facility. The objectives focused on improving the process of MDT meetings and empowering the cross-pollination of ideas amongst the clinicians.

 

Barbara MacKenzie, Information Services Operations and Infrastructure Manager of the SAN says, “With people’s lives at stake and the unique format of these meetings, the space required special design attention.''

 

The unique partnership between WSP and the SAN went beyond the usual dynamic of a consultant/client relationship.

 

 

“WSP led the project from infancy through to completion, and became truly embedded in the process as if it was our own project,” explains Roneel Singh, WSP Technical Director - Head of Technology Systems ANZ.

 

“Undertaking the consultation process with transparency and an open flow of communication ensured the success of the project. We took the SAN on a client-centric journey of discovering and understanding what the future could hold for the room.’’

 

The outcomes of these meetings provided a framework and key performance benchmarks for the MDT conference room. From this point, WSP aligned the technology and room design to meet functional objectives, which ultimately focused on enriching the holistic care for patients.

 

As Ms MacKenzie puts it, “What’s different about this room is that we looked closely at the process the clinicians go through, and worked out how we can leverage technology to empower them. Our MDT room is the culmination of everything we’ve learnt.”

 

“I now refer to this room as the cancer war room, because in the initial discussions led by Mr Singh we realised that our clinicians needed a miniature crisis management area where they could collaborate digitally. And from a patient’s perspective, they are in a fight against cancer.”

 

Commenting on the outcomes, Associate Professor Gavin Marx, Director of Cancer Services at the SAN says, “Using state-of-the-art technology, the MDT conference room has allowed us to work effectively together as a group to define the best treatment options for an individual patient with the input and expertise of all the sub-specialties involved.”

 

Consult Australia’s Client Service Excellence Award recognises a firm who has delivered exemplary customer service throughout the course of a client engagement or project. The BICSI South Pacific 2018 ICT Active Equipment Design Excellence Award acknowledges professionalism in the Design of a Technology based project.

 

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