This has shown that resilience isn’t just about being belted and braced for the things you think may happen. It’s about being prepared for the things you really don’t have any visibility on at all
Suzanne MacCormick Global healthcare lead, WSP
Systems tend to operate in relative isolation and they’re designed for disaster in their own bubble. If there had been an outbreak of COVID in one hospital, they would have been well prepared, especially the newer ones
Kevin Cassidy Head of healthcare, WSP in Canada
We need resilience in all of these supporting areas – primary care, mental health, social care, community services – to give us resilience across the whole system
Sarah Wallwork Principal consultant, healthcare advisory team, WSP UK
The global supply chain just stopped because everyone wanted the same product at the same time, even though they didn’t need it at the same time
Mathias Elmfeldt Hospital logistics expert, WSP in Sweden
Now it’s becoming very clear that the companies that are more flexible and agile are better able to respond to these types of threat, and there’s a window of opportunity to address some of these issues
Kealy Herman Specialist in supply chain sustainability, WSP USA
When COVID hit, hospitals that hadn’t been performing preventative maintenance suddenly started looking at their filters or HVAC systems and realized they weren’t good enough
Tomer Zarhi Mechanical manager, WSP in Canada