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WSP provides 24/7/365 multilingual incident response and notification services through a dedicated control centre, helping organisations protect people and the environment, meet duty of care obligations, reduce disruption and manage chemical, operational and reputational risk worldwide.
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Key Facts

Years of providing chemical emergency advice
50+
Languages, with on-demand live interpreting
40+
Incident calls per year
8,000+
Clients relying on our support
750+


Is emergency telephone response a legal requirement?

Requirements vary by jurisdiction, but many regulations require access to emergency response information or a 24/7 contact for certain products or activities. Beyond compliance, a professional telephone response service helps organisations provide timely, competent and language-appropriate support when incidents occur.

What type of incidents require immediate notification?

The types of incidents include site incidents, building evacuations, fires, natural disasters, adverse media coverage, infrastructure failures, transport or travel disruptions, information security breaches – essentially any incident that stops normal business operations and need immediate attention from senior management to support business continuity plans.

What assurance is there for the advice provided?

The responders are qualified to degree standard or higher in chemistry, natural sciences or related fields and are trained to apply their knowledge in emergency situations to provide actionable advice to any caller involved in an incident.

All technical advice can be covered by liability insurance and enables incident calls to be fully managed by our experts efficiently and safely.

What type of sectors does the service support?

Support for organisations across high-risk supply chains from natural resource extractors and chemical manufacturers to garden product distributors and dangerous goods transporters as a critical front line for their emergency management.

Our bespoke approach to call handling, expert level of response and links to wider WSP means we can provide 24/7 support across most sectors.


Our experts

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Emma Sewell
Head of Incident Response and Notification
United Kingdom
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Jonathan Lang
Growth Lead - Incident Response and Notification
United Kingdom
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Chris Sowden
Technical Lead
United Kingdom
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