Future Generation Customer Service: Using Tolling Technology to Enhance Satisfaction

WSP USA is building solutions for next-generation tolling service using cloud-based tech to make it easier for customers to access information and reach service specialists.


Seven pillars help toll clients manage extreme changes and business disruptions: agility, quality, transparency, reliability, veracity, accountability and credibility.


An omnichannel strategy for tolling agencies lets customers choose how they connect with agencies: by phone, website, smartphone app, chat or email.