Transport of people and goods is an important component of a sound and sustainable economy, and critical to the success of our transportation sector. The capital investment and maintenance of this infrastructure must be funded at the proper levels. Funding through roadway tolls, managed lanes or roadway user charging brings customers of this infrastructure closer to our clients, as the usage and funding occurs daily. In providing operational services to our clients, we never forget we are the face of our clients and treat all customers with respect—delivering fast, accurate and consistent service. We treat our clients’ revenue as if it were our own—making reconciliation and collections a priority and ensuring this is achieved in a proactive and professional manner.
WSP is a globally recognized innovator in toll customer service centers, intelligent transportations systems, rail and transit customer service center operations. We have been providing hands-on operations and management of customer service centers for nearly 30 years. Since 1997, WSP has operated the most highly regarded, award-winning tolling customer service centers in the nation. Much of our success can be attributed to our culture of always exceeding expectations, which is rooted in our transportation and toll roads business.
WSP’s experts develop solutions that best meet the needs of our clients’ organizations, from where they are now to where they want to be in the future.
We provide hands-on operations services, complementing WSP’s vast array of traditional transportation-related services. Our operations staff are experts at establishing the management, logistics and personnel functions necessary to provide 24-hour operations and maintenance services for public sector clients – serving as one of the nation’s premier customer service center contractors for many facilities throughout the country.
WSP also provides back office system and traffic management center operations support, as well as roadside infrastructure support. We are recognized nationally as a dependable, high-quality and cost-effective service provider that employs Lean Six Sigma business practices to manage complex operations.
- Back office services
- Violation processing
- Customer service center operations
- Data analytics
- Toll tag distribution
- Case/court room management
- Field maintenance
- IT maintenance
- Warehousing and inventory management
- Safety service patrol
- Emergency response support