WSP provided engagement and change support, working closely with the Environment Agency as a trusted partner through the preparation period. Our approach remained flexible and iterative, adapting in real time as direction and delivery needs evolved. This helped identify emerging risks early and address them collaboratively rather than reactively.
We began by building a clear evidence based understanding of the stakeholder landscape. This included targeted mapping and engagement across Risk Management Authorities, internal teams and delivery partners, recognising that each group would experience the reforms differently. To strengthen two way dialogue, WSP established and facilitated a Risk Management Authority Advisory Group. The group created a structured forum to test emerging ideas, surface practical concerns and reduce the risk of disruption at launch.
In depth interviews with advisory group members and partners working on natural flood management explored confidence levels, behavioural drivers and barriers to adoption. These insights shaped messaging, sequencing and engagement priorities, ensuring communications reflected real delivery conditions rather than assumptions.
Working alongside the Environment Agency’s core team, WSP helped plan and refine engagement activity across the programme. Regular touchpoints supported rapid development of guidance and responses, while advisory sessions and internal forums provided safe spaces to test materials ahead of wider release. A clear roadmap of communications and support brought structure and predictability to a changing programme.
Throughout delivery, the focus remained on consistent understanding and readiness. WSP supported readiness sense checking, structured feedback management and learning, helping the Environment Agency begin to build confidence across its system while strengthening internal capability through knowledge transfer and practical tools.