WSP Petone-based research manager Louise Malcolm describes the new room design as revolutionary. The project used a co-design approach that saw train control and operations staff take part in workshops, interviews, and discussions.
Louise, and colleagues Jared Thomas and Joel Burton delved into staff tasks and workload during normal and emergency train control operations. They also discovered who staff in different control room roles were talking to, internally and externally, to understand where best to place them in a new pod layout.
“We got everyone together and asked questions like, 'what's important to you in this work area', 'what are your biggest concerns', 'how can things be made better’, 'what does good look like’, and ‘what benefits do you see from possible new layouts',” says Louise.
“From there, we came up with ideas for laying out pods and workstations in the control room. We had groups of staff come up with the layouts, then ranked them against what they said was important.”