Stronger Relationships Can be Established Through Digital Communication Channels
“By establishing clear lines of communication earlier in the stakeholder engagement process, we can reduce the likelihood of community opposition slowing delivery so that more projects can enter a shovel ready phase,” adds Mr Templeton.
This will help provide investors with long-term incentives, our economy with short-term stimulus through job creation and our community with a more resilient future that’s within reach.
The Online Community Portal provides greater accessibility to information throughout the lifecycle of the project.
“Put simply, it combines planning studies, environmental approvals data, design specifications and general project information into one comprehensive digital platform,” explains Rebecca Davis, WSP’s Director of Environment, Advisory & Digital.
“It centralises project information and engagement including feedback forms, interactive maps, a virtual consultation room, rich media and technical data including impact assessments.
“Importantly, because of its digital nature and accessibility, it brings more people into the conversation, thereby improving inclusivity. It is tailored to specific project needs and orientates information around what matters most to stakeholders and the community – usually what’s happening in their own backyards.”
COVID-19 Restrictions Have Provided Organisations with Time-out to Review and Reform
Following the WSP/UTS research project borne out of real-life experience by the participants, WSP has encouraged the sector to improve awareness of risks and opportunities; gain greater certainty in execution; ensure added clarity over performance; and build more simplicity into governance and management.
“As a sector, let’s use the consequence of the nation-shifting pandemic as an opportunity to develop world-class solutions to issues in the delivery of infrastructure projects in Australia,” adds Rebecca.